Privacy Policy

SurfaceX (“SurfaceX”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, mobile applications, and related services (collectively, the “Service”).

By accessing or using SurfaceX, you agree to the collection and use of information in accordance with this Privacy Policy.

We collect information in order to operate, improve, and secure the SurfaceX platform. The types of information we collect include:

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

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Information You Provide

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When you create an account or use our services, you may provide information such as:

• Phone number or email address

• Username or display name

• Profile photo or profile details

• Content you create (posts, photos, videos, comments, messages)

• Information you provide in support requests or feedback forms

This information helps us provide the Service and personalize your experience.

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Content You Share

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SurfaceX allows you to share content with others. This may include:

• Text posts

• Photos and videos

• Comments and reactions

• Live streams

• Messages and conversations

The visibility of this content depends on the privacy settings you choose.

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Automatically Collected Information

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When you use the Service, certain information may be collected automatically, including:

• Device type and operating system

• App version and usage data

• IP address

• Language and region settings

• Crash reports and performance diagnostics

• Log files and connection information

This information helps us ensure the reliability, security, and performance of the Service.

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Cookies and Similar Technologies

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Our website may use cookies or similar technologies to:

• Maintain user sessions

• Remember preferences

• Analyze traffic and usage

• Improve website performance

You may control cookie usage through your browser settings.

SurfaceX uses collected information to operate and improve the Service. This includes:

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Providing the Service

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• Creating and managing user accounts

• Delivering posts, messages, and notifications

• Enabling social features and communication

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Improving the Platform

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• Understanding how users interact with the Service

• Fixing bugs and improving performance

• Developing new features

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Safety and Security

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• Detecting suspicious activity

• Preventing spam, fraud, or abuse

• Enforcing our Terms of Service

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Communication

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• Sending account notifications

• Responding to support requests

• Informing you about important updates

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We do not sell your personal data to advertisers.

SurfaceX may share information in limited circumstances:

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With Other Users

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Information you choose to share publicly or with followers may be visible to those users depending on your privacy settings.

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Service Providers

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We may work with trusted third-party service providers that help us operate the platform, including:

• Cloud hosting providers

• Infrastructure and analytics services

• Security monitoring providers

These providers are contractually required to protect your data.

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Legal Requirements

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We may disclose information if required to:

• Comply with legal obligations

• Respond to lawful requests from authorities

• Protect the safety of users or the public

• Enforce our Terms and policies

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Business Transfers

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If SurfaceX is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

We retain your personal information only for as long as necessary to:

• Provide the Service

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

If you delete your account, your profile and content may be removed from public view. Some information may remain in backups or logs for a limited period for security or legal purposes.

Depending on your location, you may have rights related to your personal information, including:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your personal data

• Restrict or object to certain processing

• Withdraw consent where applicable

To exercise these rights, contact us using the information provided below.

You may request deletion of your account at any time.

When an account is deleted:

• Your profile will no longer be visible

• Your posts may be removed from public view

• Some information may remain temporarily in backups or logs

Requests may take a reasonable time to process.

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

These measures may include:

• Secure server infrastructure

• Encryption where appropriate

• Access controls

• Monitoring for suspicious activity

However, no system can be completely secure, and we cannot guarantee absolute security.

SurfaceX is not intended for children under 13 years of age (or the minimum legal age in your country).

We do not knowingly collect personal information from children without parental consent. If we become aware that such data has been collected, we will take steps to remove it.

SurfaceX may store or process information in different countries depending on our infrastructure and service providers.

By using the Service, you understand that your information may be transferred and processed outside your country of residence.

We take reasonable steps to ensure appropriate data protection safeguards.

The Service may include links to third-party websites or services. SurfaceX is not responsible for the privacy practices or content of those third-party services.

We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or the Service.

When updates are made, we will revise the “Last Updated” date at the top of this page. Continued use of the Service after changes indicates acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

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SurfaceX Support
Email: Surfacex@surfacex.app (Old Domain)

Support Email: info@surfacex.co.in

Address: Building no. 16, Power house Road, Uditnagar, Odisha, Pin: 769012